Privacy Policy

Last Updated: 17/12/2024


At AG Windows & Doors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.


1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address when you request a quote, contact us, or use our services.

  • Technical Information: IP address, browser type, and information about how you interact with our website (e.g., pages visited, time spent).

  • Transactional Information: Details about the services you purchase or inquiries you make.


2. How We Use Your Information

We use your personal information to:

  • Provide you with our services and respond to your inquiries.

  • Process quotes, orders, and payments.

  • Improve our website, products, and customer experience.

  • Send relevant communications, such as updates, special offers, or important service information (with your consent).

  • Comply with legal obligations and protect the security of our business.


3. How We Share Your Information

We respect your privacy and will not sell, trade, or rent your information to third parties. However, we may share your data with:

  • Service Providers: Trusted third-party partners who assist in delivering our services (e.g., payment processors, IT support).

  • Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect our rights.


4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Our safeguards include:

  • Secure servers and encryption technologies.

  • Restricted access to personal information for authorized employees only.

However, no data transmission over the internet can be guaranteed as 100% secure. You share your data at your own risk.


5. Your Rights

Under applicable privacy laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete data.

  • Deletion: Request that we delete your personal information.

  • Restriction: Request limits on how we process your data.

  • Objection: Object to our processing of your data for certain purposes (e.g., marketing).

To exercise any of these rights, please contact us using the details below.


6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze site usage and improve functionality.

You can control cookies through your browser settings. Note that disabling cookies may affect the performance of our website.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal data.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly to stay informed about how we protect your information.


9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

AG Windows & Doors
39 Cardiff Street, Aberdare, Mid Glamorgan, CF44 7DG
Emailmartin@agwindowsdoors.wales
Phone: 01685 881 561


By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting AG Windows & Doors.